Refund & Return Policy

At AvocaPaw™, we want you to feel confident when shopping with us. If you have an issue with your order, please contact us and we'll be happy to help.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

• In the same condition in which you received it
• Unused and unworn
• In its original packaging, when applicable
• Accompanied by proof of purchase

To request a return, please contact us at kivancmustafa234@gmail.com before sending anything back.

Please do not send your order back without contacting us first. We will provide you with the return instructions and return address if your request is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at kivancmustafa234@gmail.com with your order number and photos of the issue.

We'll review the issue and work with you to find an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once used.

Sale items and gift cards are also non-refundable unless otherwise required by applicable law.

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, the simplest option is to request a return for the original order, where eligible, and place a new order separately.

European Union – 14-Day Right of Withdrawal

For customers located in the European Union, you may have a legal right to cancel your order within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection laws and legal exceptions.

Where this right applies, the product must generally be returned in accordance with the applicable legal requirements.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at kivancmustafa234@gmail.com.

Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

If your item arrives damaged, defective, or incorrect, please contact us before returning it so we can provide the appropriate instructions.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: kivancmustafa234@gmail.com